What kitchen equipment should I expect to find in the villas/apartments?
All necessary kitchen utensils and standard equipment. Naturally this standard is based on the Italian culinary traditions, therefore typical American appliances such as toasters, microwave ovens and clothes dryers may not present.

Is there a television – air conditioning etc.?
Accessories such as, TV, clothes washer, dishwasher, VCR, CD player, telephone, air conditioning and central heating are stated in the property description.

Is linen provided?
Nearly all the properties supply bed linen. Where it is not provided, you should bring your own. Where no washing machine is available, guests are offered a weekly change of linen or a cloths laundry service, the cost of which is stated in the property description. Alternatively, guests can use the local laundry service available close by. Towels for swimming are not provided

Does the person responsible speak English?
Most of them speak basic English – in case of serious difficulty you can call Italy All Year during office hours or during arrival times.

Are there any additional costs once we arrive there?
Refundable damage deposit as stated in the individual description of the property is required on arrival. All rental rates are fully inclusive of weekly rental, utilities and final cleaning, unless stated otherwise in the individual property description.

How is the damage deposit paid?
In cash, in Euro (without which access to the property may be denied by the owner).

When will the damage deposit be refunded?
It will be refunded on your departure minus any costs for damages caused by your party and minus costs to pay on location (if any, such as laundry service, final cleaning etc.) as stated in the property description.

Can we arrive outside the stated times?
Generally no. Access to the property can only be granted at the stated times. Most of the owners do not live on or near the properties. If you are not able to arrive within the times stated then we must be notified before confirming the booking and where possible we will make the necessary arrangements.
If you are delayed at all please phone the person responsible (as stated in your booking information) immediately on your arrival in Italy.

What time must we leave the premises?
By 12.00 noon on the day of departure – If you intend vacating the property very early it is important that you notify the person responsible on your arrival.

What services are available?
In all properties a standard final cleaning service is either included in the rental rates or as stated in the property description. Additional services (at extra cost) are available in most locations on request - cook – cleaner - laundry service etc. Daily cleaning where stated in the property description is mandatory.

What if something breaks or needs repairing during our stay?
Contact the owner whom will then arrange replacements or repairs.

Is there a telephone in all properties?
Not as a rule. Where there is a telephone in the property it will be indicated in the property description

Is there parking space at the Villa/apartment?
Where parking space is available it will be indicated on the individual property description

What responsibilities does Italy All Year maintain towards guests?
In every case, we do our utmost to ensure that your stay is as enjoyable and as trouble free as possible. However, we only facilitate bookings on behalf of owners and it is the responsibility of the owner of your property to resolve any problems that you may experience.

What should we do if we have a complaint?
If you feel that the property you rented is not prepared to your satisfaction, (for example if it is not cleaned properly, or some appliances do not work) you should contact the owner (or the person to whom you have paid the deposit and rent) directly. Italy All Year cannot deal with any problems that may arise after your arrival at the property. However, if you feel that you are having communication problems with the person responsible, you may contact us (during office hours) and if it is possible we will attempt to explain your complaint to the owner in an effort to resolve the problem. We cannot guarantee that our mediation will resolve the issue, though we should stress that it is rare that complaints arise.

Insurance
As with any travel occasion, personal insurance is recommended for peace of mind. Italy All Year does not provide cover for any losses, injuries or damages that may occur during your stay at any of the properties offered for rental. By paying the booking fee and any other monies to Italy All Year) you agree not to hold Italy All Year or any of its employees responsible for losses, personal injuries or damages.